1. Eligibility for Refund or Replacement

1.1 Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support within [number of days] days of receiving the item. We will require clear photos of the damaged product as proof, and our team will assess the situation to initiate a replacement or refund.

1.2 Incorrect Products

In the rare instance that you receive the wrong product, notify us immediately. We will arrange for the correct item to be shipped to you, and you may return the incorrect product in its original packaging.

2. Return Process

To initiate a return, resellers must follow these steps:

2.1 Contact Customer Support

Contact our customer support team at [support@dropeasiest.com] with your order number and a detailed description of the issue. Attach clear photos if applicable.

2.2 Approval & Instructions

Once your request is reviewed, we will provide further instructions. Please wait for approval before shipping any items back to us.

2.3 Packaging and Shipping

Return the product in its original packaging, including any accessories or freebies that came with it. Resellers are responsible for the return shipping costs.

3. Refund or Replacement

3.1 Refund

Upon receiving and inspecting the returned item, we will process the refund within [number of days]. The refund will be issued to the original payment method.

3.2 Replacement

For approved replacements, we will promptly ship the new item to you at no additional cost.

4. Non-Refundable Items

Certain items are non-refundable, including [list of non-refundable items].

5. Contact Us

If you have any questions or concerns regarding our Refund & Replacement Policy, please contact us at [support@dropeasiest.com].